Frequently Asked Questions

Q. What will I get for the remaining issues on my subscription?
A. There are multiple options available, depending on the number of remaining issues, to compensate subscribers for the remainder of their subscription terms. Subscribers received an email outlining the offer they qualify for.

Q: What if I can’t find my unique code? Or how do I retrieve my unique code?
A: Emails were sent out to subscribers notifying them of the closure of the magazine, and provided a unique code for each person. If you’re unable to locate your email, you can go to www.worldofwarcraftthemagazine.com/code and enter your email address. Your unique code will be emailed to you.

Q: How do I obtain a refund?
A: If you decide to forego the premium offer you can elect to receive a refund via check by submitting the request to us in writing. Please mail us a letter with your full name, mailing address and email address you used when subscribing to the magazine.

Q: What if I’ve submitted my request for a refund but haven’t received it yet?
A: The refunds will take a bit of time to process and for mail delivery depending on where you live. Please allow 8-10 weeks for processing and delivery. If you still haven’t received a refund you can email us at wowthemag@futureus.com

Q. Why did my friend get a plush murloc (or PC Gamer subscription), when I only got the in-game pet collection?
A. Most subscribers received a choice between a collection of six in-game pets or a full refund of their remaining subscription balance. However, some individuals with longer subscription terms remaining were offered one or two further premiums in addition to the pet collection.

Q. I really liked the articles. Even if the magazine is gone, can I get WoW-related content like that elsewhere?
A. Future US also publishes PC Gamer, a magazine dedicated to PC gaming enthusiasts. Future US has produced popular Blizzard-focused issues in the past, and plans to publish a WoW-focused special in the near future.